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Frequently Asked Questions

General Questions​

What is OptionCharts?​

OptionCharts provides charts and tools designed specifically for option traders. Our mission is to help you gain insights into the options market and make more informed trading decisions. Whether you're a new or experienced trader, our platform offers valuable resources to enhance your understanding of options and improve your trading outcomes. OptionCharts achieves this by providing unique data and insights into the options market, presented through user-friendly charts and visuals.

Where is your options data from?​

Our options data is from the Options Price Reporting Authority (OPRA), and we partner with Intrinio to access the OPRA data feed. We also calculate various options data ourselves, such as IV and Greeks.

What is the data delay for options data provided by OptionCharts?​

For Free and Premium subscribers, our options data is 15 minutes delayed. We offer real-time options data for subscribers on our Ultimate plan.

Do you offer real-time options data?​

Yes! We now offer real-time options data to subscribers on our Ultimate plan.

Are you an OPRA data vendor?​

Yes, we are an OPRA data vendor and authorized to display 15-minute delayed options data and real-time data to qualified subscribers.

How often is open interest data updated?​

Open interest data is updated once a day during premarket. You can find the newly updated open interest data on OptionCharts by approximately 8:30 am EST each trading day. Open interest is not a real-time metric, as exchanges update it only once per day after each trading session. This limitation is from the exchanges themselves and not specific to OptionCharts.

I am a complete beginner, how do I get started with options trading?​

Before engaging in options trading, we recommend that you first learn the basics of options and the inherent risks associated with options trading. You can use various resources such as books and courses to learn options trading, many of which are free. One industry-provided resource is the Options Industry Council. They offer free guides and a course on options trading.

It is also advisable to practice trading in a paper trading account and to start with a small amount of capital while you are learning.

To begin trading options, you will need to open an account with a brokerage that offers options trading capabilities. Once your account is open and funded, you can start placing options trades through your brokerage's trading platform. OptionCharts does not support trading directly through our platform.

Do I need to create an account to use OptionCharts?​

You can use OptionCharts for free. However, you might want to create an account and upgrade to unlock all charts and features.

Do you support futures data?​

Currently, we do not support futures data. This is something we will consider offering in the future if it becomes available in our datasets.

I can't find the answer I'm looking for and need help.​

Please reach out to us and we'll do our best to help you. Contact us.

Billing Questions​

What payment methods do you accept?​

We partner with Stripe for payment processing. We accept all major credit cards and digital wallets.

What is your refund policy?​

We want you to be thrilled with your purchase. If it isn't satisfactory for any reason, we will happily refund your purchase for up to 14 days after your payment. Request a refund at contact@optioncharts.io.

How do I manage my subscription?​

We use Stripe's customer portal to allow you to self-manage your billing in one place. The customer portal allows you to:

  • Cancel a subscription
  • View invoices
  • Update payment methods
  • Update billing information
  • Switch to a different subscription plan

To access the customer billing portal:​

  1. Log in to your account
  2. Go to optioncharts.io/profile
  3. Select Manage Your Subscription
  4. Follow the on-screen instructions to log in to the portal. You will need to verify your billing email address to access the portal.

How do I switch to a different subscription plan?​

You can upgrade or downgrade your subscription, as well as switch to an annual or monthly billing plan. To change to a different subscription plan, please use the customer billing portal and choose Update Plan once logged in.

You can also request a subscription change by contacting us at contact@optioncharts.io.

Can I cancel my subscription at any time?​

Yes, you can cancel your subscription at any time. With OptionCharts, cancellation is entirely self-serve, no questions asked. Simple and easy.